Refund policy

We want you to love your purchase and love buying from us! We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. To start a return, you can contact us at vivis.minis@outlook.com. Please note that returns will need to be sent to the following address: 80 Arlington Court, Richmond Hill, GA 31324 

If your return is accepted, we’ll send you a return shipping label. You are responsible for the cost of shipping. Please don't send anything back without checking with us first; you might not be eligible for a refund if the above criteria aren't met (same condition, original packaging). 

You can always contact us for any return question at vivis.minis@outlook.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
In general, special orders or personalized items cannot be returned. If you believe the item did not meet your specifications, please contact me at vivis.minis@outlook.com and we will figure out how to make it right. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vivis.minis@outlook.com.